Terms and Conditions

When you book with Soul Rebalancing or buy from Liz Shewan

it is automatically assumed that you have read and

agreed to these terms and conditions below, so

please be sure to read them carefully.

Any questions, please do just ask.

Get started

The term ‘Soul Rebalancing’, ‘I’, ‘Liz’, ‘we’, or ‘my’ refers to the owner of the website; Liz Shewan. The term ‘you’ refers to the user or viewer of our website. If you have any further queries once you have read these terms please contact me via email at [email protected] Thank you.


All fees are invoiced in GBP. Once we have made arrangements payment for sessions and goods can be made using PayPal, credit/debit cards: Mastercard, Visa, Visa, Delta/Debit, Visa Electron, Maestro and American Express, and I have just introduced a BACS option which you will need to request. Click which option you choose during payment of your invoice. You’ll receive a payment confirmation note straight away.

Payment for goods and of fees for sessions via VideoSkype or telephone are to be paid in advance at the time of booking, no exceptions. No refunds are offered.

Payment of fees for sessions in person are payable in cash in GBP. However, if I am travelling to you I shall require a non-refundable fee for travel expenses in advance for which you will be sent an invoice prior to the appointment, according to your location, to be paid via PayPal or BACS. As a last resort if you require to pay via cheque then please contact me for further details.


Get in contact with me via email telling me if you would like Soul Rebalancing or a Tarot Reading, Animal Healing, Art or Jewellery. If you are looking for a session give me an idea of what times are convenient for you. I will get back to you; once we have agreed on a time I will send you an invoice via email. Payment is due at the time of booking to confirm your appointment time. You will be able to pay via PayPal, Credit Card or BACS. Let me know if you will be using VideoSkype or something else like WhatsApp for example, or Facebook Video. Please check your technology is working properly before the start of your session so that you can get as much from the time as possible. If you are local to Sturminster Newton I do offer sessions face to face, details to be exchanged at the time of booking.

*** NEW *** You can now buy sessions and paintings online. If you are taking part in my AUCTIONS then please see all the auction rules here.

Please know, I am really busy. I always endeavour to get back to you within 48 hours latest. On the whole wait time for appointments can be any time from 1 to 3 weeks. occasionally slots are available the next day. I do not work in the evening after 6pm or on a Sunday.

DISCOUNTS are offered to those who pay for several sessions in advance.  Ad hoc ongoing ‘in-between’ support via a variation of VideoSkype, SkypeText and emails (dependant on personal requirements) is offered to existing clients only – this only applies with a mutual agreement and is subject to availability. Please ask Liz for full details if this is of interest to you. No refunds are offered.


If you know you will not make your allotted time I require a 48 hour notice minimum. Please understand that when you do not call or show I cannot make that time available for another client – hence my strict policy! If you do not show up for your appointment or if you do not give me a 48 hour notice to rearrange, your fee for the appointment will be forfeited.

For Workshops cancellation please see below.


For legal reasons I am obliged to state that although my readings/consultations/healings are carried out in a caring and gifted and professional manner I am required by law to state that the service offered by Soul Rebalancing/Liz are intended to take the place of your health care professionals and should not be considered or used as a substitute. Any information provided (whether it be through a reading, intuitive soul work, animal communication, healing, class, workshop, any other service, face to face or on the telephone, or any consultation or event listed on this website, whether purchased for yourself or received as a gift) is intended to offer insight and is subject to your own interpretation. In accepting any services from Soul Rebalancing/Liz at any time, you fully understand that it is your responsibility to decide what information is correct for you and what information is incorrect. Advice and consultations do not constitute diagnosis or treatment of any illness be it mental, physical or spiritual and does not constitute legal, psychological, professional, physical, medical,dental, business, or financial advice for which a professional license is required in any way. Neither Soul Rebalancing/Liz nor any of her participants shall be held responsible or liable for injuries or damages incurred by anyone as a result of reliance or compliance with information presented bySoul Rebalancing/Liz. Choices, and/or actions based on the content of your reading or service are your responsibility at all times. By participating in any reading with Soul Rebalancing/Liz you understand that questions regarding death or pregnancy of self or others are not addressed. You should always consult a medical/veterinary provider for professional medical advice. In a reading/animal communication/healing or during soul rebalancing you may be given a great deal of information. This is NOT, nor does Soul Rebalancing/Liz imply anywhere, that this is fortune-telling – it is only another avenue of inspiration and is not to be a substitute for professional care.Your reading is confidential and no information is divulged to third parties. You must be at least 18 years or over to purchase these sessions. You will need to be accompanied by an adult in the ‘Pass it onto your child’ consultation unless I have written confirmation from your parent/guardian that a one on one session is appropriate.


Once again for legal reasons I am obliged to state that The Healing and Veterinary Surgery Act 1966 prohibits anyone other than a qualified veterinary surgeon from diagnosing ailments. I am not, nor is anyone else at Soul Rebalancing, a vet. My role is to describe the symptoms revealed by the animal during our communication. The Protection of Animals Act 1911 requires that if an animal clearly needs treatment from a veterinary surgeon the owner must obtain this. When you consult about any animal with Soul Rebalancing/Liz you automatically acknowledge that your animal has seen a vet about any pre-existing and existing conditions it may have prior to any animal communication/healing. Owners are requested to advise their veterinary surgeons of their intention to use healing or any other complementary therapy alongside conventional treatment. The healing of animals and contact healing, by the laying on of hands or distance healing is legal.


For each group workshop please bring a packed lunch with you and something to take notes. Basic tea and coffee with milk will be provided. Each course includes the use of a few basic materials, however please see the details of each individual course to see what extra materials and equipment you will need to bring with you.

All courses are provided by Liz Shewan ©.


When booking for one-off one day workshops a deposit of £25 secures your place in a group workshop, and for two-day workshops a deposit of £50 secures your place… with the balance due 3 weeks before the course.  It is advised that you pay the deposit as soon as you decide to enrol to avoid disappointment as there is increasing demand for the available slots (especially during the summer months) on the workshops and there is only so long I can hold a space for you.

To be eligible for any discounted rates offered you will be required to pay the whole amount up front immediately upon booking; whether this be for a term, one day or two-day workshop unless otherwise stated.  To be eligible for any offers and discounts that may be offered please see each individual course for details of payment requirements to ensure you enjoy the offer.

Payments may be made by PayPal via this site or by BACS at the time of booking your course.  If you need to pay by cheque please contact me and we can make arrangements. The number of places on each course is limited to 5-10 places (dependant on the course and the location) to make sure each participant receives plenty of personal attention and enhance your personal learning and experience.

To book your place please pay your deposit via the store.  I will then send you an invoice for the full and final amount which you are responsible for sending me 3 weeks prior to the event – if this is for a term discount then that would mean three weeks before the start of term. If you are paying by cheque please ensure it arrives with me by this time. Please take note of what it says below about the implication of a late payment.


Deposits are non refundable. Non payment of the balance or any part of the fee by the due date will be assumed to imply cancellation and the place may be reallocated and the deposit forfeited without further notice (I will ring you to see what’s going on first though!).

When you pay for workshops on a term by term basis (ie. x4 Workshops every month for x4 months) no refunds are offered under any circumstances, just like you would expect when booking with any college.

If for any reason Liz Shewan is unable to offer tuition on any part or all of any course an appropriate tutor may be substituted at her absolute discretion. If for any reason it is necessary to cancel the course (ie. due to extreme weather conditions like flooding or snow drifts) participants will be informed as soon as possible and a course date change will be agreed with all participants. No further liability will be accepted. You are advised to consider appropriate insurance at the time of booking.


Details of full directions to the workshop venues will be emailed to you prior to the event.  Should you require information on accommodation please contact me and I will provide you with some ideas upon request … I will however not be held responsible for any of the venues.


An MP3 recording can be made of your reading/consultation if requested by prior arrangement only for your convenience, and will be sent out via your email or given to you on a disc as soon as they are available. Recordings of the reading on MP3 are copyright protected. These recordings, and the copyright are the property of Soul Rebalancing/Liz and any use other than for what they are intended (personal record of reading and/or soul rebalancing/animal communication/healing) is strictly prohibited. You are welcome to tape record your own reading and/or soul rebalancing/animal communication/healing but only for use in the same context as above. Permission to record Soul Rebalancing/Liz’s voice for any reason must be received and approved in writing, by Soul Rebalancing/Liz prior to communication. Recording of your session is NOT and can not be guaranteed due to technical difficulties. Please feel free to make notes during the session.


All of my social network comments are strictly moderated to prevent spam. Also, I do not allow any blog comments that are rude, disrespectful or abusive (towards me or other commenters). If I perceive that you are using my blog or social media as a platform for your online wars with other people, you will be banned. I’m all about free speech provided it is not cruel or troll like. Some posts will have closed comments if the subject matter is sensitive. Thank you for understanding.


After a consultation/Workshop I will ask for feedback from you. What you have to say about your experiences helps me to continue giving my best possible service to you and our other clients, which is of utmost importance to me. Of course, at any stage if you wanted to “withdraw” this testimonial, just let me know and we’ll take it off all of marketing materials, with the exception of printed materials (such as brochures – we’d need to wait until the next printing run to do this).

delivery of artworks and jewellery

Liz aims to despatch orders of paintings, sculptures or photographs within 48 hours of cleared payment, Monday to Friday. However, should you be ordering an art print or photograph please allow a further 14 days as they are printed one by one in London; and if they are mounted this is done at the framers out of house. Liz will keep you up to date with the progress of your order.

Items are sent via Royal Mail and are usually sent within 48 hours of processing your order (Monday to Friday), however, please allow 7 days for your order to arrive.

Collection can be organised if convenient for all parties.

Delivery Charges

Delivery charges are added to any purchase that you make after your purchase. PLEASE NOTE: You will notice that P&P is not included in the final purchase price on this site. Each item is slightly different in size and weight; and so that Liz can be more precise and keep your costs as low as possible for you please pay for your items and then email Liz at [email protected] telling her details of when you need the item/s by and to where. Liz will then organise postage and then email you back with P&P invoice via PayPal (these will always include SignedFor; as well as Insurance costs for items over £100). I trust you to please pay this upon receipt.


Due to technical limitations the image viewed on the screen may differ slightly from the actual item purchased. Should you not be completely satisfied with your order you have the right to return any purchase within 7 days. A full refund will be given as soon as goods are received by Liz Shewan undamaged, minus any non refundable deposits if appicable.

If goods are received damaged or not as ordered, please contact Liz immediately to let her know, and where possible send a photograph of the damage via email to [email protected] so that she can consider the options of repair/refund. Should a full refund be in order (minus any deposit) this will not be returned until the order has been safely returned to her.

Returns Address

Should you require to return an item please contact Liz by email or telephone and she I will give you the details of where to send it to.


If we agree upon a commission piece a 50% non-refundable deposit is taken up front to allow Liz to start the work. Work will not commence before this is received. The remainder is due upon delivery of the work or prior to this. On average commissions take up to 6 weeks to complete, dependant on her work load. She will give you a more accurate timescale at the time of booking. About half way through Liz will take a photo of the work and send you an .jpeg via email so that you can see how things are going. It is at this point that you are allowed to request one change should you wish it. You are commissioning Liz because you love her work and trust her creative decisions so please bare this in mind when placing your order.


Soul Rebalancing/Liz will not disclose any information to third parties unless permission is granted. All readings/intuitive soul work/soul rebalancing/animal communication/healing is kept confidential unless she feels that the client may be in danger of hurting themselves or another, and then in this case only she will contact the proper authorities.

The Soul Rebalancing Code Terms and Conditions are effective as of October 22nd 2005.

The personal information you provide when you contact us will not be used for any other purpose or shared with any outside parties without your prior notice and consent.

copyright notice

This website and all of its content is copyright of Liz Shewan 2010 onwards. All rights reserved. No person, agent or agency has permission to use/copy/disclose/distribute/disseminate part or all of the contents in any form. For your personal and non-commercial use only you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material; You may not, except with my express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


These terms and conditions shall be governed by and construed in all respects in accordance with the law of England/United Kingdom and the parties agree to submit to the exclusive jurisdiction of the English Courts.

Please be sure to check out Frequently Asked Questions. 

If you have any further questions then please email me at [email protected] 

It is automatically assumed that you have read and agreed to these terms and conditions at the time of your booking.