DELIVERY Updates

I AM DISPATCHING ORDERS


Firstly I'd like to thank you all my customers that have placed orders with me recently, for your support and patience during these extraordinary times. You will be able to find shipping and supply updates on this page.


Dispatch

The current very high demand for delivery networks mean that whilst the vast majority of small untracked postal deliveries are arriving in a reasonable time, some depots around the country are struggling and as a result a number of postal deliveries are severely delayed. I am sending out orders every Thursday, my posting day, as usual at this time, but if you need something delivered at short notice please let me know and I will do my best to help you.


Customer Service

Please note that I am experiencing a very high number of emails and there may be delays in response times. Please bear with me.


Tracking Orders

I always send my creations out with a signed for/tracking service (excluding cards). You will be provided a tracking number once I have posted your item/s on posting day Thursday so that you can track your parcel as usual. You can track your parcel either via:

your Liz Shewan online Orders History Page account

OR

the Royal Mail Tracking Service


In certain circumstances a different carrier is used, you will be advised of their details and tracking when I send your parcel out to you.


Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.


If you are awaiting a non-tracked delivery for smaller items and you have received your dispatch confirmation, your order will be on it's way on the Thursday after your order. Please allow the postal service more time to deliver your package at this time.


Shipping

UK couriers and postal services are running with reduced staff and this is resulting in some delays. All delivery guarantees are currently suspended, however, I am doing our best to maintain them.


Parcel Force have reinstated their ‘Large’ services.


Courier companies are now introducing new procedures where customers no longer need to sign for parcels.


You can see the current status for international Royal Mail deliveries in your own country by clicking here.


DO YOU SHIP INTERNATIONALLY?

At the moment my answer is maybe?.. I can organise a shipment quote for you, however it can sometimes be very cost prohibitive to ship bulky items oversees, which is why we say “maybe” and not “yes”. Contact Elizabeth to organise a custom quote for shipping to your country.

For customers outside of the United Kingdom - additional duties and/or import taxes may apply to your order upon arrival into your country, depending on your local country tax and customs laws.


Royal Mail Parcel Safety Statement

'Public health authorities have advised people receiving parcels are not at risk of contracting coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from public health authorities for people to wash their hands more often than usual using soap and hot water.'

– Shane O’Riordain, Managing Director of Marketing, Regulation And Corporate Affairs, Royal Mail

Returns Made Easy

Royal Mail now make returns easy. You can simply drop your pre-paid item into any Post Office and visit royalmail.com to track your return.

UPDATed November 30th 2020

MY WEBSITE / GALLERY


Online

At this time I am working from home in my art studio. My online orders are still running as usual with possible delivery delays in transit. My online store is open online 24/7, where service remains uninterrupted. You can also find me on social media channels to keep updated as well as here.


Christmas Shopping Deadlines


Commissions

My last orders for taking commissions for Christmas gifts is November 7th for this year. If you book after that time I can arrange for them to get a gift card explaining that a painting is on it's way. Please contact me for further details.


Latest recommended posting dates

United Kingdom: My usual weekly posting day is Thursday every week. However, during Christmas I plan to do some extra post office runs to fit in with the Christmas rush, so please bare this in mind when ordering and send me a message if you have any special requests and I will do my best to help you. The last day for first class signed for mai will be Monday 21st Deceember for 1st class signed for mail. I can also post items to you special delivery guaranteed up to Weds 23rd December if necessary, any extra postage will need to be paid for.

International: Please see 'Shipping' for details. Contact me for further details before purchase. The final postal day for international packaged to arrive in time for Christmas has alas already gone by.

Christmas is the busiest time of year, and this year may well be busier due to all that is going on. With the increase in customers the post office say that it may take a little longer than usual, so be sure to put in your orders as early as you can to avoid the rush.

Most of what I send is via Royal Mail so this applies. It will be possible to arrange courier service delivery if necessary at extra cost. Please contact me to discuss.


Readings and Healings

All my healing sessions are now online only held via Skype, Facebook Messenger or Zoom. I am following government safety guidelines. I am continuing to do we go in and out of lockdown etc.


If you have any questions, please get in touch via [email protected] or call on 07802 208335.


The Cygnet Gallery

The Cygnet Gallery in Shaftesbury is now unfortunately closed again right now, but will be opening again on the 2nd December 2020. We look forward to welcoming you. We will always be available online s0 please continue to shop here online in my store. as usual.


If you have any questions, please get in touch via [email protected] or call on 07802 208335.


Events

Sadly all of my events this year have had to be either cancelled or postponed in 2020. Please check my events page for any updates.


If you have any questions, please get in touch via [email protected] or call on 07802 208335.


Liz Shewan's Work Safety Statement


Whilst doing everything possible for the wellbeing of our community, customers, and associates I'm continuing as best as I can to deliver my creations. I practice social distancing at all times and take great care with my paintings and jewellery etc when it comes to cleaning/disinfecting them etc before sending them on to you.

I totally understand if you would like me to then hold on to your purchase/s in my studio for you until we are 'out the other side'. Send me an email after your purchase to arrange this. I do not travel via public transport at any time.


I'm currently trading normally but will continue to review this in the light of advice from the government, continuing developments with the pandemic.


Works of Art in the form of paintings, greetings cards or jewellery is not essential in regard to physical health but I do believe each creation plays an important role in our mental wellbeing, especially as most people are now in isolation.


The current government guidelines encourage online businesses such as mine to stay open.


https://www.gov.uk/government/publications/further-businesses-and-premises-to-close


I continue to monitor government advice as soon as it is published and I will act accordingly when instructed.


Thank you for your patience,


Liz Shewan and the little one