Covid 19 Updates

I AM DISPATCHING ORDERS


Firstly I'd like to thank you all my customers that have placed orders with me recently, for your support and patience during these extraordinary times. You will be able to find shipping and supply updates on this page.


Dispatch

The current very high demand for delivery networks mean that orders can be delayed during shipping at this time. I am sending out orders every Thursday, my posting day, as usual at this time.


Customer Service

Please note that I am experiencing a very high number of emails and there may be delays in response times. Please bear with me.


Tracking Orders

I always send my creations out with a tracked service. You will be provided a tracking number once I have posted your item/s on posting day Thursday so that you can track your parcel as usual via the Royal Mail Tracking Service:

https://www.royalmail.com/business/track-your-item#/


In certain circumstances a different carrier is used, you will be advised of their details and tracking when I send your parcel out to you.


Please allow up to 24 hours from the time you receive your dispatch confirmation email before tracking.


If you are awaiting a non-tracked delivery for smaller items and you have received your dispatch confirmation, your order will be on it's way on the Thursday after your order. Please allow the postal service more time to deliver your package at this time.


Shipping

UK couriers and postal services are running with reduced staff and this is resulting in some delays. All delivery guarantees are currently suspended, however, I am doing our best to maintain them.

Parcel Force have reinstated their ‘Large’ services.


Some international courier routes have been closed, however at this point in time I have mostly found alternative carriers, so I am currently able to deliver to all major destinations, albeit with some limitations of options and prices - as a consequence there may be a delay in posting, but I will keep you fully up to date. I do my best to make things as smooth and easy as possible!


Please be aware that due to a reduction of transit routes and increased border controls, delivery is now taking longer than normal.


Courier companies are now introducing new procedures where customers no longer need to sign for parcels.

Royal Mail Parcel Safety Statement

'Public health authorities have advised people receiving parcels are not at risk of contracting coronavirus. From experience with other coronaviruses, we know that these types of viruses don’t survive long on objects, such as letters or parcels. This complements the highly publicised guidance from public health authorities for people to wash their hands more often than usual using soap and hot water.'

– Shane O’Riordain, Managing Director of Marketing, Regulation And Corporate Affairs, Royal Mail

UPDATed May 1st 2020

MY WEBSITE / GALLERY


Online

At this time I am working from home in my art studio. My online orders are still running as usual with possible delivery delays in transit. My online store is open online 24/7, where service remains uninterrupted. You can also find me on social media channels to keep updated as well as here.


Artwork/Jewellery

My creations are still selling, so if you see something you like it's wise to get it before anyone else does. However, if you would like me to then hold on to your purchase/s in my studio for you until we are 'out the other side' that is absolutely fine. Send me an email after your purchase to arrange this. Unless you tell me otherwise I will send your orders out to you as usual on Thursdays, my posting day.


Readings and Healings

All my healing sessions are now online only held via Skype, Facebook Messenger or Zoom.

I am following government safety guidelines.


If you have any questions, please get in touch via [email protected] or call on 07802 208335.


The Cygnet Gallery

The Cygnet Gallery in Shaftesbury is now closed until further notice. We do all miss seeing you in the gallery - we are all looking forward to seeing you all again in the flesh soon!


If you have any questions, please get in touch via [email protected] or call on 07802 208335.


Events

Sadly many of my events this year have had to be either cancelled or postponed. Please check my events page for any updates.


If you have any questions, please get in touch via [email protected] or call on 07802 208335.


Liz Shewan's Work Safety Statement


Whilst doing everything possible for the wellbeing of our community, customers, and associates I'm continuing as best as I can to deliver my creations. I practice social distancing at all times and take great care with my paintings and jewellery etc when it comes to cleaning/disinfecting them etc before sending them on to you.

I totally understand if you would like me to then hold on to your purchase/s in my studio for you until we are 'out the other side'. Send me an email after your purchase to arrange this. I do not travel via public transport at any time.


I'm currently trading normally but will continue to review this in the light of advice from the government, continuing developments with the pandemic.


Works of Art in the form of paintings, greetings cards or jewellery is not essential in regard to physical health but I do believe each creation plays an important role in our mental wellbeing, especially as most people are now in isolation.


The current government guidelines encourage online businesses such as mine to stay open.


https://www.gov.uk/government/publications/further-businesses-and-premises-to-close


I continue to monitor government advice as soon as it is published and I will act accordingly when instructed.


Thank you for your patience,


Liz Shewan